At Novasphere Goods, we are committed to delivering your orders efficiently and securely, ensuring a smooth experience from checkout to delivery.
Order Processing
All orders are processed after confirmation. Once your order is placed, our team begins preparing your items for dispatch. Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
You will be notified once your order has been confirmed and prepared for shipment.
Shipping Coverage
Novasphere Goods operates worldwide and strives to deliver products to customers across different regions. Availability of shipping services may vary depending on your location and accessibility.
Order Confirmation
After placing an order, you may receive a confirmation message or email with your order details. Please ensure that the information provided, including your shipping address and contact number, is accurate to avoid delays.
Delivery Process
Our delivery partners will attempt to deliver your order to the address provided at checkout. It is important to ensure that someone is available to receive the order at the time of delivery.
If delivery attempts are unsuccessful, additional attempts may be made or the order may be returned to us based on the courier’s policy.
Cash on Delivery
We offer cash on delivery as our payment method. Customers are required to pay the full amount at the time of receiving their order.
Order Tracking
Where applicable, tracking details may be provided once your order has been dispatched. This allows you to monitor the status of your shipment.
Delays and Issues
While we strive to ensure timely delivery, certain factors such as logistical challenges, weather conditions, or unforeseen circumstances may cause delays. We appreciate your patience in such situations.
If you experience any issues with your shipment, you are encouraged to contact us for assistance.
Incorrect Address
Novasphere Goods is not responsible for orders delivered to incorrect addresses provided by the customer. Please double-check your shipping details before placing an order.
Contact Us
If you have any questions or concerns regarding shipping, please contact us at: