At Novasphere Goods, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or refund under the conditions outlined below.

Return Eligibility

You may request a return within 7 days of receiving your order. To be eligible, the item must be unused, in its original condition, and returned with all original packaging, tags, and accessories.

Items that show signs of use, damage caused by the customer, or are missing original packaging may not be eligible for return.

Return Process

To initiate a return, you must contact us within the 7-day return window by emailing:

[email protected]

Please include your order details, reason for return, and any relevant images if the product is damaged or defective. Once your request is reviewed and approved, we will provide instructions for the return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery. We may request photo evidence to verify the issue. Once confirmed, we will arrange a replacement or refund at no additional cost.

Refund Process

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 to 10 business days.

Since we operate on a cash-on-delivery basis, refunds will be issued through a mutually agreed method, such as bank transfer or another suitable option.

Exchange Policy

We offer exchanges for eligible items. Requests for exchanges must also be made within 7 days of delivery and are subject to product availability.

Non-Returnable Items

Certain items may not be eligible for return, including products that are:

  • Used or worn

  • Damaged after delivery due to misuse

  • Missing original packaging or tags

Shipping Costs for Returns

Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Shipping charges are non-refundable unless the return is due to our error.

Late or Missing Refunds

If you have not received your refund within the stated timeframe, please contact us at:

[email protected]